On-Going Support is Crucial
On-going support is as crucial to the long term success of a Greentree project as anything else. There will inevitably be support issues and a requirement to call the Hoge 100 help desk. A responsive, friendly support team who have built up a good working relationship with your members of staff is essential. Our Support Manager is normally involved during the implementation of Greentree projects so that she is aware of any particular issues and can meet the users of the Greentree system.
Great Support: Peace of Mind
The provision of a high level of on-going customer care and support has been critical to the success of Hoge 100 and Greentree. Leading proven technologies are used to provide effective maintenance, whilst retaining security. Using a mix of remote, on-site and a range of service levels, our customer care offers complete peace of mind.
It is as important to choose the correct supplier as it is the right system. The Greentree support provided by Hoge 100 is second to none, as can be testified by any of Hoge 100's customers. We have twice won Support Dealer of the Year' awards with our friendly team offering full telephone, remote and on-site support.
Committed To Supporting Your Business
As part of our on-going commitment to offering unsurpassed service and support, you will be offered a yearly half-day health check to ensure that your users are getting the most from their Greentree system. You will also be invited to end user workshops where you will get the opportunity to share best practice with others and we give hints and tips sessions from our support team. These facilities are part of the ubiquitous Hoge 100 support contract and are most definitely not a sales exercise as is found with most other suppliers 'account management' visits.
Allan Webb Ltd contracted with Hoge 100 Ltd to purchase and implement Greentree financial and CRM packages in September 2012. The financial system went live on 1st February 2013. Throughout the implementation process Hoge 100 fully supported us to ensure that we gained optimum benefit from the system. Post implementation the support has been second-to-none. Hoge 100's service is professional and prompt; their staff are friendly and efficient. We always feel that they are part of our team as, when we need assistance, not only do they respond promptly but they have made it their business to understand what we want from the system so that they can do their best to ensure that it delivers.John C. Hardcastle
UK Consultant of the year 2013
What makes a top-notch consultant?
Well, business knowledge across a huge breadth of industries, in-depth understanding of changing technology, plus the pro-active skills to bring new ideas to the table and to identify the difficult decisions that customers sometimes have to make.
It's a tough gig, requiring patience, empathy, and flair.
Our own Liz Collier was nominated for and won the UK Consultant of the year. This demonstrates that we not only support the Greentree product but that we also support you.
Liz won the award for going the extra mile and learning our customer's business logic and configuring the Greentree system to get the optimum performance and efficiency.
You can expect the same level of professionalism and dedication when you implement Greentree. Training and support are what elevates us above the competition.
Our Support Team
The members of our support team have a wide variety of backgrounds and have experience in business and accounting roles. We are now on the 'other side of the fence' supplying consulting services to our Greentree clients. Our breadth of knowledge helps us to bridge any gaps in your own experience especially when implementing a new system for the first time.
We also know what it is like to deal with consulting firms that are only concerned in managing staff utilisation and minimising cost. This has no place in our customer care scenario. We are passionate about customer support. The secret to our success is to gather individuals with 'like-minded' motivation and dedication in order to provide the best support available.
Our team will take the time to understand what you are trying to achieve. Once a project has started, we will work with you to configure the software to help you achieve the desired solution for your business. Once your project is live, help is only ever a phone call or email away. Our support team is always ready to offer friendly helpful advice.
Our support is different. All members of our team provide support, visit customers and get involved in the implementation and training services. It is therefore quite likely that the end user who calls the support desk actually knows the support person and it also means that the person who answers the phone is quite likely to answer the query on the spot. We are with you all the way.Sally Spink
Hoge 100 Support Manager